We're here to help with your account and connected vehicles.
Make sure the vehicle is linked to your LocateX account and its GPS tracking device is powered on and has a network connection. If it was recently added, it may take a short time to appear. If the issue continues, contact support.
Location updates depend on your vehicle's GPS device and its cellular/network connection. Poor signal, obstructed satellite view, or a temporarily offline device can delay updates. The app shows the most recent location it has received.
Check that notifications are enabled for LocateX in your phone's system settings, and that the relevant alert (geofence, overspeed, engine, or device status) is configured for that vehicle. Alerts also depend on your device reporting the underlying event.
Use the vehicle switcher inside the LocateX app to move between the vehicles connected to your account.
You can change your password from your account settings inside the LocateX app.
Contact us by phone or WhatsApp at 01334936284 to request deletion of your account and associated data. See our Privacy Policy for more detail.